Returns & Exchanges
We want you to love your home as much as we do, which is why we offer a 120-night trial period on all Koala furniture and bedding. If you aren't completely satisfied, we will provide a full refund and arrange for a hassle-free collection.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack with Care
Place your items back in their original packaging or ensure they are securely wrapped for safe transit back to our warehouse.
Schedule a Pickup
Choose a convenient date and time for our specialized courier team to collect the items directly from your doorstep.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing